MDAccess allows businesses to directly connect with a team of Canadian-based nurses and doctors to resolve and document an onsite customer or employee medical issue. It has become a highly-valued service, designed to help people get medical assistance when and where they need it.

MDAccess has proven its ability to:

  • Solve up to 80% of the reasons for these calls immediately over phone.

  • Reduce or eliminate unnecessary trips to a walk-in clinic or emergency department.

  • Provide reassurance and medical advice during uncertain times.

  • Improve onsite care, reduce risk and cost.

  • Provide safe and secure medical documentation.



Members get MDAccess Accounts and Call Sheets to have on-site.

When customer or staff member requires medical advice and care, Manager calls MDAccess.

MDAccess agent confirms details and medical concern.

Nurse triages the patient and connects Doctor as required.

Voice recordings and medical notes for each call are kept safe and secure in proprietary software system.


24/7 coverage by Canadian emergency and occupational health specialists.

If required, prescriptions can be sent directly to the employee’s preferred pharmacy.

Services available in French and English.

Custom medical kits provided (based on site).

Photos can be sent securely to the doctor.

Confidential medical information is kept safe and secure.

  • Custom medical kits provided.

  • Contents dependent on site and location (more comprehensive for non-urban locations).

  • Delivered through pharmacy partners across Canada.

The doctor made sure I was comfortable before I got off the call. He thoroughly went over all options.

The doctor took the time to explain what is happening, and why it happens. They are not in a rush. I feel reassured that I know what to expect, and what to look for – which I do not get at hospitals, doctors or clinics.

“I like that they don’t just recommend over the counter medicine and prescriptions, but provide coaching (about alternate treatments)and what to look for.”

MDAccess Physicians

Our team of highly-trained and experienced physicians, located across Canada, form the core of our service. MDAccess physicians are all specialists in Emergency and Family Medicine, certified by the Royal College of Physicians and Surgeons of Canada or the Canadian College of Family Practitioners.

In addition to working for MDAccess, many of our physicians are also educators, involved in teaching and training of physicians, medical residents, paramedics, nurses and other non-medical persons.

Providing telemedicine requires a special skill set. Thus, we’ve developed a comprehensive screening process to identify and select the right physicians. If you would like to be considered as an MDAccess physician, please send us an email at:

Dr. John Ross, MD, FRCPC
Medical Director, MDAccess
Dr. Ross is an emergency physician with over 25 years of experience in clinical practice, medical education, training and consulting. He has been providing telemedicine services for 20 years and was a founding member the parent organization, PRAXES. Dr. Ross is responsible for managing, recruiting, training and oversight of our MDAccess physicians, He reviews medical records, and ensures that medical services are delivered to the best standard of care today.


MDAccess gives people the opportunity to connect with a team of Canadian-trained nurses and physicians to discuss a medical concern. It was designed by PRAXES Medical Group, one of Canada’s longest standing telemedicine providers, servicing clients such as the Canadian Navy, Coast Guard and other marine, oil and gas companies for more than 20 years.

To learn more about PRAXES, visit:


Toll Free: 1-855-577-2762